User stories

Operate the reception kiosk

Activate a managed branch device, maintain a revocable session, and launch permitted guest/check-in journeys.

Submit a public guest or service check-in

A parent or guardian submits the information reception needs before a guest or child service check-in.

Manage drop-off nanny and camp check-ins

Search arrivals, record service/restrictions, reserve/assign care, check in/out, correct and capture handoff evidence.

Clock in and out at a kiosk

An employee identifies themselves at an activated branch kiosk and records a clock-in or clock-out using the branch time.

Submit missed or unscheduled attendance

Submit a reason and supporting evidence for a manager to review before changing an attendance record.

Enroll and manage face identity evidence

With the employee’s consent, capture and review the face identity evidence used by the employee kiosk, provide the documented alternative, and allow permitted removal.

See who is currently at work

See which employees are currently present at an assigned branch and compare that with the schedule.

Review and correct timekeeping

Review attendance issues and evidence and approve or reject corrections without changing the original clock events.

Set child supervision rules

Set the branch age bands that determine whether children require nanny care, drop-off care, or no supervision service.

Register a child for supervised care

Check in a booked or walk-up supervised child

Move a registration through booked, awaiting check-in, in-park, and checked-out without reselling prepaid service.

Maintain authorized pickup people

Add, update, or disable authorized pickup people for a child’s registration before or during the visit.

Pick up a child

Complete child pickup with an authorized collector and end the child’s supervised visit.

Manage drop-off and event arrivals in one check-in board

Manage drop-off and event arrivals from one branch board while keeping their different check-in rules clear.

Change branch and open permitted work areas

Choose an assigned branch and open the work areas available there.

Review today’s announcements and events

See active scoped announcements and the first relevant events with accurate timezone and detail links.

Create and complete a quick task

Create a quick task for a branch or department and complete it from a personal or team queue.

Open and update task detail

Review assignees, comments, attachments, evidence, questions, recurrence, due time, and completion history.

Execute an ordinary or checker checklist

Complete ordinary checklist items or record pass and fail results for a checker inspection, with required notes and photos.

Manage the Ops board

Filter and manage task, checklist, recurring, announcement, calendar, Kanban, list, and activity views.

Author one-off and recurring task templates

Create one-off or recurring tasks with branch, employee, role, or department assignments, evidence requirements, response questions, and due dates.

Author reusable checklist templates

Create, edit, archive and publish ordered checklist items, checker rules, questions, and photo requirements.

Publish scoped announcements

Create announcements for all users or selected branch or department audiences, with a priority and active date range.

Open related work from notifications

Receive notifications about relevant work, open the related record, and mark notifications as read.

Configure event products and locations

Manage event statuses, physical locations, birthday packages, entertainment, setup items and set menus.

Browse events in list Kanban and calendar

Browse permitted active or archived events in searchable list, Kanban, and calendar views.

Create and edit a birthday event

Capture party, child/parent, guests, branch, date/time, value/deposit, tasks and AI-assisted details.

Create and edit a one-off event

Capture schedule, location, description, information blocks, bookings, payment and check-in configuration.

Create and edit a multi-day camp

Capture date range, daily times/hosts, cancelled days, notes, capacity and registration configuration.

Plan BEO and day-of execution

Manage the event timeline, POS, setup, kitchen, bar, notes, assignments, and section completion using the event plan prepared for the day.

Manage event bookings arrivals and payments

Add, edit, or cancel event bookings and record guests, arrival, totals, deposits, payment methods, and POS references.

Manage party invitations

Organizer creates scoped invitations, previews delivery, monitors responses and revokes links.

Respond to a guest invitation

Guest opens an event invitation link and submits attendance, party size, contact, and dietary details.

Select menus through a public link

Parent or guest chooses only offered menu options, and staff receives the submitted choices in the event’s kitchen plan.

Register a child for camp

Register one or more children for camp and use a six-digit phone verification code before retrieving or updating a returning family’s saved details.

Manage camp children and attendance

Manager reviews scoped registrations/medical alerts and reception checks children in/out with authorized handoff.

Coordinate a supplier through an access link

Issue or revoke a supplier access link and exchange only event requirements and permitted updates.

Generate and publish drop-off forms

Build, preview, and publish multilingual drop-off forms while keeping existing submissions associated with the questions that were published.

Manage event attendees and daily attendance

Manage party, camp, and other event attendees with daily attendance and safety information.

Sell a flat-price event pass

Sell an active event’s configured flat entry price and create an attendee record before optional immediate check-in.

Check in an event attendee and print bands

Check in an attendee without the ordinary supervision gate and issue appropriate child/parent bands.

Book admission online and receive a QR code

Book tickets, supervision, children, and event passes online, then receive one QR code for arrival.

Redeem a paid booking QR code

Use a paid booking QR code to issue the booked wristbands, wallet credit, and attendee check-in details.

Search and configure an F&B order

Find menu items by dish number or name fragment and configure quantities, notes, and reusable modifiers.

Complete an F&B order

Take payment, send confirmed food and drink items for preparation, and provide the customer receipt.

Start a child F&B order from a wristband

Scan a child’s wristband with a mobile phone camera to start an order with the child’s stored details, wallet, meal entitlements, and allergy warning.

Submit a Fix report with media

Submit a Fix report for a selected branch with its category, location, urgency, description, and optional photo or video.

Review my submitted Fix reports

Search personal reports, open media/activity and understand current ownership and status.

Triage and resolve the Fix Board

Filter Fix queues, assign ownership, comment, change status, complete work, and retain the visible activity history.

Search and browse SOP knowledge

Search and browse the SOP articles available to the user, including their departments, cover images, summaries, and reading time.

Ask OTO with cited answers

Ask a scoped question and receive a concise answer, steps, sources and authorized related media.

Create and publish SOP knowledge

Create, review, publish, archive, restore, and review revisions of SOP articles.

Manage knowledge files

Upload knowledge files, review their processing status, process them again, and delete them.

Issue adult and child entrance wristbands

Print and activate distinct adult and child wristbands with guest, group, wallet, event, validity, and gate rights.

View live occupancy by guest type

See how many adults, regular children, and supervised children are currently inside.

Resolve gate exceptions and end-of-day groups

Identify invalid gate scans and close groups that remain inside at the end of the day while retaining their occupancy history.

Sign in by phone number

Recover a forgotten password securely

Reset a forgotten password using a verification code sent to the account’s verified phone number.

Complete staff account setup

Set a required password and verify the account phone number before starting work in Oto.

Manage profile photo and account details

View linked employee/account details and update permitted personal fields and photo.

Sign out

End the current signed-in session.

Create a staff account and assign access

Create or link a staff account and assign its roles and applicable operator, branch, or department access.

Review and change effective permissions

Assign and remove roles and scopes, review their service:resource:action permissions, and see the resulting effective permissions for an account.

Configure inventory items variants and stock locations

Manage physical items, variants, sellable links, locations, units/packs, pars, reorder, supplier, and cost.

Transfer and replenish stock

Review on-hand quantities and move stock between branch locations.

Count stock and record the variance

Count stock at one location, adjust the quantity, and retain the expected and counted amounts.

Decide whether to transfer or reorder low stock

Review a low-stock item and choose whether to transfer available stock or place a supplier order.

Order and partially receive supplier purchases

Move supplier-grouped purchase lines through To Order, Ordered, partial receipts, and receipt.

Find a returning member by phone number

Find a returning member and recall their relevant details using their phone number.

Create and enrich a member

Create a minimal phone-and-name member at reception or booking and add profile data without replacing identity.

Apply verified customer pricing

Verify Tourist, Expat, or Thai status and apply the corresponding customer price.

Select and reconfirm saved children for a visit

Recall multiple saved children, choose who is coming, and confirm or edit each selected child's current information, including allergies.

Connect customer conversations to Oto records

Send and receive WhatsApp and Instagram messages and media, and connect a conversation to the applicable customer, registration, booking, or event.

Work customer conversations in shared inboxes

Route customer conversations into shared inboxes where permitted staff can assign, handle, and archive them.

Use AI to understand and answer customer enquiries

Classify incoming enquiries, clarify unclear requests, answer from Oto knowledge, and translate conversations for customers and staff.

Configure messaging inboxes and routing

Let permitted Oto staff configure inboxes, access, assignments, and AI routing behavior from the web interface.

Authorize pickup from a guardian-sent photo

Use a photo sent by a guardian to add a proposed pickup person to the child’s registration.

Sign in to and lock a POS station

Review who completed each POS action

See the operator and branch responsible for important POS actions.

Assign branch printers

Choose which installed branch printer produces receipts, wristbands, wallet vouchers, and preparation instructions.

Close and reconcile a branch day

Complete branch end-of-day checks for payments, wallets, promotions, stock, occupancy, printing, and unresolved operational exceptions.

Configure organization structure

Manage tenant-scoped branches, departments, roles, locations, assignments and organizational hierarchy.

Create import and edit employees

Create or edit employee records, or import employees from a spreadsheet after previewing new, changed, unchanged, and invalid rows.

Manage casual workers and advisors

Maintain distinct nonstandard worker/advisor identity, rate, assignment, status, login and lifecycle data.

View HR dashboard and attention

Review scoped people and employment metrics, activities, and rule-generated attention items.

Run reviews and staff movements

Record review cycles and effective-dated branch/department/role/status movements with approvals and history.

Explore and maintain the org chart

View effective reporting structure and simulate/apply structural changes with cycle validation.

Author employment templates and policies

Create, edit, preview, assign, and archive contract or letter templates, and create, preview, publish, or archive policy documents.

Generate and issue a contract or letter

Use employee details to generate a contract or letter and issue the resulting document to the signer.

Review and sign an employment document

Verify the signer, show the exact issued employment document, capture consent and signature evidence, and provide a receipt.

Manage assets offboarding and departure

Plan an employee’s departure, recover assigned assets and access, complete required documents, and close the staff account.

Review the activity logbook

Search and review recorded employee and administrative activity.

Manage operators, branches, and administrators

Create and archive operators and assign their branches and administrators.

Manage login users

Search, create, edit, activate, or deactivate login accounts and issue a temporary password that must be changed at the next sign-in.

Review today’s branch POS activity

Review current admissions, orders, bookings, check-ins, events, occupancy, stock alerts, messages, and unresolved issues.

Search POS transaction and order history

Search and inspect branch sales, payments, F&B orders, refunds, discounts, wallet entries, issuance, operators, and receipts without changing historical calculations.

Select the branch for POS work

Choose the active branch for a POS station and keep its operational work within that branch.

Clone a complete branch configuration

Set up a new branch by copying another branch’s complete configuration.

Configure weekday weekend and holiday pricing

Maintain weekday/weekend price pairs and branch holiday ranges that force weekend pricing.

Configure a ticket package

Define kid/adult pricing, included adults, overflow, wallet credit, duration, and gate rights in one ticket type.

Quote a ticket package

Calculate a ticket quote from the selected member, guests, ticket type, visit date, and current branch configuration.

Configure branch tax and service rules

Configure branch tax and service rules, with category and product overrides for individual lines.

Pay with one or more payment methods

Complete a till or F&B transaction using one payment method or a split payment.

Apply a manual discount

Apply a permitted manual discount and show the updated transaction total.

Refund all or part of a paid transaction

Refund eligible items or amounts from the original transaction and show the resulting balances.

Build and settle a mixed till cart

Sell admission, supervision, add-ons, merchandise, and event passes in one branch-scoped cart.

Print a receipt that matches the completed transaction

Print a customer receipt with the prices, tax, service charge, discounts, and payments from the sale or refund.

Print adult and child wristbands and wallet vouchers

Print distinct adult and child wristbands and any wallet voucher required for the current visit.

Review branch sales and ticket mix

Filter sales by branch/date and break down category, ticket type, tier, rate mode, and item.

Review wallet liability, promotions, and comps

Show stored-value flow separately from revenue-foregone promotions, discounts, and benefits.

Review profitability, cost of goods, and shrinkage

Combine sales, unit-cost history, consumption, purchase, transfer, and variance data for branch profitability.

Export VAT transaction details for filing

Export transaction net, VAT, service charge, and gross amounts with category and period summaries.

Configure an HR-linked benefit profile

Configure staff and manager benefits including free items, recurring credit, and standing discounts.

Use staff benefits at checkout

Scan a staff benefit code and apply the available free items, credit, or discount.

Scan a wristband, voucher, or booking code

Scan a supported code and continue the current gate, order, booking, or benefit task.

Capture employee availability and leave

Employees record their availability or time off, and managers see it while building the branch schedule.

Build a branch schedule

Create week plans, rows, duties, breaks, role coverage and employee/casual assignments in branch timezone.

Use schedule templates and bulk tools

Save a week as a reusable schedule template, preview and apply templates, and preview bulk changes before confirming them.

Review and resolve schedule conflicts

Find overlapping shifts and conflicts with leave or days off, apply selected resolutions, and review or restore schedule history.

View personal and team schedules

Employee sees day/week/month shifts, leave and changes; authorized manager sees scoped team coverage.

Redeem a booking at the self-service kiosk

Scan a paid booking at the kiosk, receive eligible wristbands and wallet credit, and continue with staff when child supervision requires it.

Issue and view staff vouchers

Configure and issue a staff voucher and let the assigned employee view it with its QR code.

Configure company signatory authority

Manage the company signatory identity and signature used for employment documents.

Configure AI settings

Configure the available AI model and prompt settings.

Choose the department responsible for Fix reports

Choose the responsible department and preview who will receive matching Fix reports.

Load credit or meals onto a child wristband

Let an adult prepay and load general credit or specific meals for a child to use at the restaurant.

Pay with a wristband or wallet QR code

Use a wristband or printed QR code to pay from the same available wallet balance.

Expire and reactivate unused wristband value

Expire unused wristband credit and meal entitlements at the end of the day while retaining their history for staff review and reactivation.