Features
Oto is divided into product areas, features, and stories. A feature groups related requirements.
Foundations
Accounts, access, branch context, and administration used by the other features.
Existing functionality
People, employment, operations, administration, and events from the current Oto application.
Timekeeping
Clock employees in and out, review attendance, correct exceptions, and preserve an accurate attendance record.
Existing functionalityDaily operations
Show announcements, events, tasks, checklists, and items that need attention. Staff can open and complete their assigned work.
Existing functionalityEvents, camps and public experiences
Create events, parties, and camps; manage bookings and payments; collect guest responses and menu choices; coordinate suppliers; and run the event.
Existing functionalityHelp, knowledge and issue resolution
Search procedures, ask questions against the knowledge base, report problems, and track repairs.
Existing functionalityPeople and employment
Manage employees and advisors, organization assignments, reviews, movements, contracts, letters, assets, and offboarding.
Existing functionalityScheduling and availability
Record staff availability and leave, build branch rotas, resolve schedule conflicts, and show personal and team shifts.
Existing functionalityOperational content
Create and publish tasks, checklists, forms, procedures, and staff vouchers.
New functionality
Functionality being added to Oto, including POS, admissions, child supervision, inventory, payments, messaging, and branch hardware.
Child supervision and release
Set the supervision type from the child age, record consent and visit photos, check the child in, maintain the pickup list, and verify the collector before release.
New functionalityBooking and admission redemption
Sell bookings and event passes, create attendee records, redeem each booking once, print bands, and check guests in.
New functionalityFood and beverage ordering
Scan a child wristband with a phone camera or search the menu, preload stored child and food details, select modifiers, show allergy information, take payment, and send items to the correct preparation printer.
New functionalityGate access and occupancy
Open the gate for valid adult bands and calculate occupancy from adult entry, linked children, and supervised-child check-out records.
New functionalityInventory and purchasing
Track stock by location, count and transfer stock, create purchase orders, receive deliveries, and report cost and shrinkage.
New functionalityMembers and visitor details
Find a member by phone number, record pricing-tier evidence, maintain saved children and their allergies, and confirm the children attending each visit.
New functionalityCustomer messaging
Bring WhatsApp and Instagram conversations into shared inboxes, route them to permitted staff, connect them to customer context, and use AI for classification, clarification, knowledge-based replies, and translation. Additional messaging sources can be added later.
New functionalityPOS operators and stations
Identify the operator using a POS station, lock the station when idle, and record the operator and branch on each POS action.
New functionalityTrading operations
Run the till, handle refunds and corrections, review unresolved transactions, and close the branch day.
New functionalityBranch catalog
Manage tickets, products, categories, prices, tax rules, service charges, payment methods, promotions, and branch settings. A new branch can copy another branch catalog.
New functionalityPricing and checkout
Calculate ticket and cart prices, tax, service charges, discounts, split payments, and refunds. Store the calculation used for each transaction.
New functionalityReceipts, tickets and wristbands
Produce customer receipts, preparation tickets, wristbands, and wallet vouchers and route each output to the applicable installed printer.
New functionalityReporting and employee benefits
Report sales, tax, wallet balances, promotions, stock cost, and payment settlement. Apply employee and owner benefits and record their use.
New functionalityScanning and identifiers
Read wristband and QR codes, identify the referenced booking, guest, wallet, or benefit, and reject expired or duplicate codes.
New functionalitySelf-service admission
Allow a customer to scan a paid booking at a kiosk, print eligible bands, and send supervised-child cases to reception.
New functionalityWallets and promotions
Let an adult prepay and load credit or specific meals onto a child wristband for restaurant use. Expire unused value at the end of the day, retain its history, and allow staff reactivation. Apply promotions separately from wallet value.