Recognize and serve a returning member
Normalize a phone number, resolve one cross-branch member, apply only verified pricing tier, recall preferred channel and children, and record branch-specific activity.
Starting point
The journey begins when a returning customer provides their phone number or a staff member with reception duties looks up the member.
Steps
- 1
Use a phone number as the globally unique member identity across branches after normalizing it to include the applicable + country code.
- 2
Create a minimal phone-and-name member at reception or booking and add profile data without replacing identity.
- 3
Record Tourist, Expat, or Thai proof and resolve discounted pricing only from valid verification.
- 4
Recall multiple saved children, choose who is coming, and explicitly confirm or edit each selected child's current information.