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Report and resolve an operational issue

Capture a Fix report with media, route it to the responsible department, collaborate, resolve it, and preserve history.

Existing functionality

Starting point

The journey begins when a staff member reports an issue or when a manager triages and resolves the resulting Fix report.

Steps

  1. 1

    Submit a Fix report for a selected branch with its category, location, urgency, description, and optional photo or video.

  2. 2

    Search personal reports, open media/activity and understand current ownership and status.

  3. 3

    Filter queues, assign ownership, comment, change status, complete work and retain audit evidence.

  4. 4

    Select scoped responsible department and preview actual recipients before routing Fix reports.