Help, knowledge and issue resolution
Search procedures, ask questions against the knowledge base, report problems, and track repairs.
What it provides
Submit a Fix report with media
Submit a Fix report for a selected branch with its category, location, urgency, description, and optional photo or video.
Review my submitted Fix reports
Search personal reports, open media/activity and understand current ownership and status.
Triage and resolve the Fix Board
Filter Fix queues, assign ownership, comment, change status, complete work, and retain the visible activity history.
Search and browse SOP knowledge
Search and browse the SOP articles available to the user, including their departments, cover images, summaries, and reading time.
Ask OTO with cited answers
Ask a scoped question and receive a concise answer, steps, sources and authorized related media.
Create and publish SOP knowledge
Create, review, publish, archive, restore, and review revisions of SOP articles.
Manage knowledge files
Upload knowledge files, review their processing status, process them again, and delete them.