Author operational content

Create and manage SOPs, knowledge files, drop-off forms, and AI settings.

Existing functionality

Starting point

The journey begins when a line manager with content-administration duties creates operational content.

1
Create, review, publish, archive, restore, and review revisions of SOP articles within their permitted scope.
2
Upload knowledge files, review their processing status, process them again, and delete them.
3
Build, preview, and publish multilingual drop-off forms while keeping existing submissions associated with the questions that were published.