Customer messaging
Bring WhatsApp and Instagram conversations into shared inboxes, route them to permitted staff, connect them to customer context, and use AI for classification, clarification, knowledge-based replies, and translation. Additional messaging sources can be added later.
What it provides
Connect customer conversations to Oto records
Send and receive WhatsApp and Instagram messages and connect each conversation to its customer, registration, booking, or event context.
Work customer conversations in shared inboxes
Route conversations into shared inboxes where permitted staff can assign, handle, and archive them.
Use AI to understand and answer customer enquiries
Classify enquiries, clarify unclear requests, answer with direct quotations from Oto knowledge, and translate conversations.
Configure messaging inboxes and routing
Configure inboxes, staff access, enquiry routing, and the AI guidance used for classification and clarification.
Authorize pickup from a guardian-sent photo
Use a photo sent by a guardian to add a proposed pickup person to the child’s registration.